TERMS OF USE
TERMS OF USE BELOW SHOULD BE READED BEFORE USING THIS APPLICATION.
THE USE OF THIS APPLICATION SHOWS ACCEPTANCE AND COMPLIANCE TO THESE
TERMS AND CONDITIONS.
Welcome to TIXid Applications owned and maintained by PT Nusantara
Elang Sejahtera, a company established and subject to the laws of
the Republic of Indonesia (hereinafter referred to as "TIX" or
Application interchangeably).
The following terms and conditions (Terms of Use) apply to access,
install and or use the Application. References to the Application
are considered to include derivatives thereof, including but not
necessarily limited to mobile web apps and applications. You
acknowledge that you have read, understood and agreed to be bound by
the Terms of Use set out below and other terms and conditions in
connection with the Application, including but not limited to
confidentiality and FAQ, which form an integral part of these Terms
of Use. You must be at least seventeen (17) years of age to use the
Application.
Please note that we may modify, add and remove these Terms of Use
from time to time without prior notice. Terms of Use must be read
periodically. By continuing to use the Application after such
changes to the Visitor Terms of Use, the registered user or user
("You" or "User") agrees and accepts the change. If you use one of
our other services, your use is based on compliance and acceptance
of the terms and conditions applicable to the service.
PROVISIONS TO USE APPLICATIONS
A. SERVICES SCOPE
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Applications are software that provides online platforms, so you
can browse movies that are currently playing and / or will be
played in the future at all cinemas under the PT. Nusantara
Sejahtera Raya (Cinema XXI, Cinema 21, The Premiere) located
throughout the territory of the Republic of Indonesia, as well as
making reservations, reservations and / or purchases related to
tickets to watch ("Services"). By placing an order through the
Application, you will be able to order and or purchase tickets to
watch on our App. We will provide booking confirmation or purchase
via SMS to mobile number registered in the Application. We reserve
the right to refuse reservations as set out below.
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While we will use our expertise with care in conducting the
Services, we do not verify, and do not warrant, that all
information provided is accurate, complete, correct or current
available, and we are not responsible for any errors (including
errors placement and typing), interruptions (temporary and / or
partial, damage, repair or upgrading to the Application or
otherwise), inaccurate, misleading or false information or
unresolved information.
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You may only use the Application when you have registered on the
Application. Once you have successfully registered, the
Application will provide you with a personal account accessible
with the password you choose.
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Only You may use your own account and you promise not to authorize
or access anyone else to use your identity or use your account.
You cannot assign or transfer your account to any other party. You
must maintain the security and confidentiality of your account
password and any identification we provide to you. In the event of
any disclosure of your password, in any way whatsoever resulting
in any unauthorized or unauthorized use of your account or
identity, orders received from such unauthorized or unauthorized
use shall still be considered valid orders, except You notify us
of this before the TIX provide the requested Service.
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Changes in market conditions or circumstances that occur may cause
changes in a short period of time, leading to inaccurate or
invalid information. In the event of a problem, customer service
can strive to assist you and fulfil your request.
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We reserve the right not to accept any user or order (or in
certain cases cancel the booking confirmation) at our sole
discretion and for any reason and without giving reasons for
rejection / cancellation / cancellation. In the case of an order
being denied or cancelled by the TIX and a payment has been made,
TIX will reimburse the amount already charged at no further cost.
We may remove or delete ("Deleted") user membership of this
Application at any time, temporarily or permanently. Deleted Users
are prohibited from attempting to use the Application under any
other name or through any other user.
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You promise that you will use the Application only for the
intended purpose of obtaining the Services. You are not allowed to
abuse or use the Application for fraudulent purposes or cause
inconvenience to others or make false bookings.
B. CANCELLATION
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By making reservations, orders or reservations through the
Application, you accept and agree to the applicable terms and
conditions, including those relating to the cancellation policy.
The TIX shall not be liable for any breach of the terms and
conditions agreed between the third party and the User (if any) or
based on the User's specific request.
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The TIX does not accommodate the cancellation process of the
booking and or purchase of tickets made by the User.
C. SPECIAL REQUESTS
In the case of a special request with respect to the reservation
(for example: seating number), User may enter a request when booking
in the Application. Requests will be administered at the discretion
of the TIX, based on availability and other factors.
D. DETAILS AND PAYMENT PROCEDURES
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Download and or use of this Application is free of cost. TIX may
introduce fees for the download and / or use of the Application at
any time. TIX will inform you of this as it should be, so you can
decide whether you want to continue using the App or not. However,
the internet connection required to use the Service, and any
related expenses (such as mobile data charges) incurred using the
Service are your exclusive responsibility and solely liable to
you.
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For all forms of reservation, you must have a minimum amount of
balance to be able to choose a seat and to make payment. If
payment is not made, then TIX reserves the right to ignore the
ordering process.
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Payment methods include but not limited to DANA. You must follow
the procedures stated by TIX and or DANA as a payment service
provider.
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By accepting the terms of use, you agree to use DANA as your
payment method and therefore agree to follow the procedures set
out under the Application and DANA as a payment service provider.
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Once you make full payment, TIX will place the order and issue the
reservation code, which will be accompanied by:
- Number of Ticket;
- Selected movie;
- Airing schedule and venue; and
- Seating arrangement;
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You need to exchange your booking code with physical ticket on
MTix Kiosk before entering the studio.
E. PAYMENT & FRAUD
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In the event of any fraud or misappropriation of your DANA account
by a third party, you should contact DANA Customer Support
immediately after you have been informed of such misuse. In this
case, the TIX shall not be liable for any incident of fraud or
misuse of DANA account by any third party, without prejudice to
whether fraudulent or misuse is committed through the services of
the TIX. The TIX is not obligated to refund any payment or pay
back to you as a result of such fraud. We are not responsible for
fraud or misuse of your DANA balance if it is done through an
application or server other than ours or if it is a result of your
own error or omission. Should you suspect unauthorized or
fraudulent orders made on the TIX, you should contact our Customer
Service team immediately.
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You must use your own DANA account and make sure that there is
sufficient funds to cover transaction costs. You accept financial
responsibility for all transactions carried out on your behalf or
in your account.
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You must ensure that the details you provide to us are completely
correct, accurate and accurate. TIX reserves the right not to
accept certain payment methods. TIX may add or remove other
payment methods at its discretion.
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In certain cases, we may require additional information or
verification to validate and confirm the reservation, as described
in more detail in the Application. Reservations are not confirmed
until you have received a confirmation SMS. In the event of fraud
or determination will occur, then the reservation will no longer
be available or automatically become invalid. The TIX will not
assume any responsibility. If you choose not to submit additional
information, the reservation will not be completed and will become
invalid.
F. RIGHTS AND OBLIGATIONS
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TIX hereby grants the user certain limited rights ("Limited
License"), which cannot be transferred or delegated, to access and
use the Application to the extent expressly permitted by these
Terms of Use. In connection with this Limited License, we will not
grant you any right or license in respect of the use of the
Application, right or license not expressly granted, wholly owned
by the TIX or other third-party owners of the license. Content
available on the Application (including the software
infrastructure used to provide the Content) is wholly owned by the
TIX or its suppliers and service providers. You may use the
Application to place an order and you hereby declare and warrant
that you will not file a false or speculative reservation request
in anticipation of an available booking. You hereby declare to
ensure that the payment information you provide is true and fully
accurate. You also guarantee to provide accurate phone number and
or details of your contact information.
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Subject to the Terms of Use of the Application, you agree not to
use the Application or the Content for commercial purposes or
directly or indirectly for purposes other than personal use or for
unlawful (prohibited by law) or to perform actions that violate
these Terms of Use. Except with a written agreement of the TIX,
you agree not to modify, copy, distribute, transmit, display,
reproduce, publish, license, create derivative works from
transferring, or sell or resell any information, software,
products or services obtained in connection with Applications. In
addition, you agree not to:
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use this App or content for commercial purposes without the
prior written permission of the TIX;
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access, monitor or copy content on the Application using any
technology, software or any program either manually or
automatically for any purpose without the prior written
permission of the TIX;
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undertake any action that imposes or may impose, an unnatural
burden on our Application or infrastructure;
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create a primary link to the Application (including but not
limited to the ordering point) for any purpose without the
express written consent of the TIX);
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resell, use, copy, perform surveillance (such as using or
installing spider or scrape programs), displaying, downloading
or producing any content, software, products, services
available through the Application for commercial purposes or
competition purposes / activities;
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reproduce the Application (via "frame" or "mirror") or arrange
parts of this Application on any other web Application without
prior written consent;
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sends announcements to or through the Application in violation
of any law, regulation or rule, or that may support activities
that violate any law or criminal activity;
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transmit or provide links to or post announcements containing
material which may be deemed dangerous, obscene, pornographic,
indecent, violent, racist, or discriminatory, humiliating,
threatening, harassing, oppressive, hateful or objectionable,
the wisdom of this TIX;
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transmits or provides links to any announcements containing
libel, defamation, and lies;
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transmit or make announcements that may infringe the
intellectual property or other rights of certain entities or
persons, including but not limited to copyrights, patents,
trademarks, trade secrets or confidential information or
publications;
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sends an announcement when prohibited by applicable law or
violates existing rights and obligations under a contractual
relationship;
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imitates any person or group, or misrepresents or
misrepresents a person or entity for a relationship or takes a
false identity if its purpose is to mislead, deceive or
deceive;
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manipulates or falsifies information that aims to disguise the
origin of the statement you provide;
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uses the Application in any way that could damage, deactivate,
interrupt or otherwise interfere with the use of the
Application or other users of computer equipment, or cause
damage, interference or restriction of functionality of any
telecommunications software, hardware or equipment;
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gain unauthorized access or make unauthorized modifications to
the Application or other relevant websites, other accounts,
computer systems, networks connected by the Application by
hacking, password theft or other similar matters;
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obtains or seeks to obtain any material or information in a
manner incidentally provided by the Application (including but
not limited to other destinations provided by the
Application). This includes but is not limited to, obtaining
or collecting information about other persons such as email
addresses;
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engaged in fraudulent actions or actions aimed at manipulating
search engine results pages ("SERP") or performing search
engine optimization ("SEO"). SEO practices are considered
unethical or "spamdexing" including but not limited to
cloaking, metadata, title tags, scraping content, link
schemes, google bombs, keyword searches, hidden text or hidden
links, link schemes, spammy comments and -another thing; or
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any other action which may adversely affect or result in
damage to the Application, TIX or its affiliates and
employees, or the TIX's reputation.
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Unless otherwise expressly specified, the website is not permitted
to create any other depth link other than the Application home
page or frames or web pages or any material contained therein, or
link to the aspect of the Application in the form of email for
commercial purposes without the express written consent by TIX.
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By placing an order through this Application, you hereby declare
and warrant that you are not subject to any restrictions or
restrictions by any sanction program or be subject to punishment
under any anti-money laundering regime.
G. LIMITATION OF USE
You hereby agree not to use the Application or the Content for any
unlawful or unlawful activity. You agree that you will not use any
equipment, software, or other technologies that may prevent or
attempt to block the operation of this Application. You agree not to
use this Application or its content for commercial purposes. You
agree not to attempt, create, search, use or send automated means or
other forms of technology to collect or obtain information from the
Application, or any other means of interacting with the Application.
H. INTELLECTUAL PROPERTY RIGHTS
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All Intellectual Property Rights in this Application are owned by
TIX. All information and materials, including but not limited to,
software, text, data, graphics, imagery, sound, video, trademarks,
logos, icons, html codes and other codes in this web Application
are prohibited to be published, modified, copied, reproduced,
duplicated or altered in any way outside the territory of this
Application without the express written consent of the TIX. If you
violate these rights, TIX reserves the right to make a civil suit
for the total amount of damages or damages suffered. These
violations may also constitute a crime.
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The TIX and / or its affiliated companies are the owners of
certain intellectual property rights ("Intellectual Property
Rights"), including but not limited to domain names, Applications,
trademarks, content, copyrights, service marks, logos, symbols or
other designs. Nothing in this Agreement shall be construed as
granting you any license or right, implied or otherwise, to use,
possess, distribute or modify any of the TIX Intellectual
Property. Other products and company names contained in the
Application, including any name, trademark, mark, service mark,
logo, symbol or other design may be owned or licensed for use by
third parties. The use of intellectual property rights by third
parties in the Application is not considered a recommendation or
sponsorship of the Application by any third party. TIX owns the
copyright on the Application, and you are prohibited to use,
possess, distribute or modify any Intellectual Property without
the consent declared by the TIX.
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This app contains Intellectual Property TIX, including but not
limited to text, software, photos, graphics, video, music and
sound. All Content This application is protected by copyright law.
We and our licensors own the copyright and / or other rights to
the selection, coordination, arrangement and improvement of
original Content and Content. You may not modify, reproduce, copy,
perform, display, publish, or exploit Content, in whole or in
part, unless expressly stated otherwise in these Terms of Use.
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Unless otherwise specified, the software required for the
provision of services, software available for use on this
Application, and Intellectual Property Rights in the Content are
owned by TIX, its affiliated companies or related companies,
licensors, suppliers and content providers. The TIX shall not be
liable for any intellectual property owned by any third party or
for any infringement of any intellectual property rights owned by
any third party.
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You may use the information in the Application for personal,
non-commercial use only. Unless otherwise specified, and expressly
permitted by copyright law, you may not copy, reproduce,
distribute, re-transmit, publish or otherwise commercially exploit
any downloads you make from the Application without the permission
of the owner of intellectual property rights. Even if you get the
necessary permissions, you are prohibited from making any changes
or deletions. You hereby accept and agree that downloading any
Intellectual Property does not grant you any right to them.
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We may provide links to other websites maintained by other
parties, by clicking on the link you hereby announce, acknowledge
and agree that such action is your voluntary action to view or
visit other sites that the TIX has no supervision or
responsibility answer to him.
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TIX making the Application, preparing the source code and
performing software support, may license the use of third party
open source software through the GNU General Public License
("GPL"), Any use of TIX against TIX open source software and party
intellectual property rights third is with the necessary license
or permit.
I. CLAIMS OF INTELLECTUAL PROPERTY RIGHTS CLAIMS
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If there is any evidence of infringement of your Intellectual
Property Rights, you or your representative (simultaneously, the
"Submitter") may send a notice containing the following details
listed hereunder:
- Name and address of the Sender;
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If the Sender is not the owner of any Intellectual Property
Rights or an exclusive license, it shall include the name and
address of the owner of Intellectual Property Rights;
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If the Sender's address is not in Indonesia, the Shipper must
provide a temporary address in Indonesia;
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Phone number, facsimile (if any) and Sending email address;
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Sufficient detail to prove the infringement of intellectual
property rights, including the online address of an electronic
copy;
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the Sender's Request to remove or disable access to electronic
copies or the infringed version;
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Declaration that the Shipper in good faith recognizes the
violation as identified in paragraph (5) of this article;
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A statement that the information provided in the notification
is accurate;
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Statement that Sender (a) is the exclusive owner or holder of
infringing intellectual property rights; or (b) has the legal
authority to act on the exclusive owner or holder; and
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A declaration that the Submitter is subject to Indonesian law
and that all claims, disputes, controversies or differences
arising from infringement of intellectual property rights
shall first be submitted to the Indonesian National
Arbitration Board (BANI) for mediation settlement in
accordance with the Mediation Procedures applicable for the
time being this. The sender must certify that they agree to
participate in mediation in good faith and strive to comply
with the terms of the settlement being reached.
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The letter must be signed by the sender and delivered physically
to the following address:
PT. Nusantara Elang Sejahtera
SCTV Tower Lantai 14
Jl. Asia Afrika Lot. 19
Jakarta Pusat
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We will review and handle notices in accordance with the above
requirements and in accordance with Indonesian law.
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You agree to indemnify and not to blame us for any loss or damage
that may occur because of fraud, counterfeiting or false
allegations of intellectual property infringement.
J. DISCLAIMER
YOU WILL DISCLAIM TO AND ACCEPT THAT WHICH IS EXTENT PERMITTED BY
APPLICABLE LAW:
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THE SERVICES AND CONTENT OF THIS APPLICATION ARE PROVIDED BY "AS
IS" AND "AS AVAILABLE". WE HEREBY EXPRESSLY UNDERSTAND THAT WE
MAKE NO WARRANTY OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR
IMPLIED, IN CONNECTION WITH THE BUSINESS FEES OF THE PRODUCT OR
SERVICES, OR FITNESS FOR THE PARTICULAR PRODUCTS AND SERVICES WE
PROVIDE FOR A PARTICULAR PURPOSE AND DISCLAIMER THE ABUSE OF WHICH
APPLICABLE RIGHTS;
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WE DO NOT GUARANTEE THAT: (i) FUNCTIONS, SERVICES AND SECURITY
FEATURES PROVIDED IN THIS APPLICATION WILL BE UNINTERRUPTED OR
ERROR-FREE; (ii) ERROR OR FAILURE WILL BE CORRECTED; OR (iii)
APPLICATIONS OR SERVER PROVIDE ANY FREE SERVICE FROM VIRUSES,
MALWARE OR DANGEROUS COMPONENTS;
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WE DO NOT GUARANTEE THE ACCURACY, DUTY, INTEGRITY OR QUALITY OF
CONTENT, APPLICATIONS OR RESOURCES AVAILABLE FOR AND FROM
APPLICATIONS INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY THAT
CONTENT, APPLICATION OR FREE SOURCES OF NON-CONVENTIVE MATERIAL
RESOURCES, NO SENONOH OR CONTROVERSIAL;
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ANY OTHER MATERIAL OR OTHERWISE OBTAINED THROUGH THE USE OF THIS
SERVICE IS AT YOUR OWN RISK AND RISK. YOU ARE SUCCESSFULLY ASSUME
THE RISK, AND YOU WILL BE FULLY RESPONSIBLE FOR ANY DAMAGE TO YOUR
COMPUTER SYSTEM OR LOSS OF DATA ARISING OUT OF THE SUBSTITUTE
MATERIAL.
K. LIMITATION OF LIABILITY
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Any claim against us in any case by you shall be limited to the
total amount actually paid by and or payable to you when using the
Services during the events which caused the claim. In no event
shall we and / or our licensors be liable to you or anyone at any
cost, interest, damage or loss in any kind or form (including
personal injury, emotional disturbance and loss of data, goods,
income, profits, use or other economic benefits). The Company and
or its licensors will not be liable for any loss, damage or injury
that may have been caused by or caused by you or to any person for
whom You have ordered the Service, including but not limited to
damages, injury or injury arising out of, or with in any way with
respect to the Service and or the Application, including but not
limited to the use or inability to use the Service and or the
Application.
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You expressly exclude and release us from all liabilities, claims
or damages arising out of or in any way with respect to other
third parties. The TIX will not be a party to the dispute,
negotiating disputes between you and other third parties. The
responsibility for the decisions you make on Services found
through the Application is entirely responsible and in your way.
You expressly exclude and release us from all liability, claim,
cause of action, or damage arising from the use of the Service,
software and or the Application, or in any way related to any
other third party introduced to you through the Application.
L. INDEMNITY
You hereby agree to indemnify and hold harmless the TIX and its
employees, affiliates, staff and partners, from and against any and
all claims, liabilities, damages or losses including legal fees
arising as a result of any third party claim in respect of: (a) Your
use of the Application; (b) Content provided, made available or
accessed through this Application; (c) Your breach of these Terms of
Use; (d) Violations of other rights or obligations; and or (e) Any
act or omission by you, whether negligent, unlawful or otherwise.
M. LINK AND THIRD-PARTY CONTENT
This app may contain links to websites operated by parties other
than TIX. We do not control such sites or links and are not
responsible for the content or privacy or other activities of such
sites. We, or other third parties, may automatically upload search
results or provide links to other sites. We provide third parties
the opportunity to provide, post, transmit or otherwise make
available any information, data, text, images, sounds, graphics,
videos, messages, reviews or other materials ("Content") through
this Application. We do not review and / or have no control over
sites, resources, and Content. You agree that we are not responsible
for the content or availability of such sites and resources, and we
do not endorse or recommend and are not responsible for the origin
of the Site or the Content. You agree to indemnify us against and
against all liabilities, expenses, damages, or damages, directly or
indirectly caused or suspected to be caused by or in connection with
your use of or account for Content, websites or resources.
N. TERMINATION
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The TIX has sole and full discretion to change, suspend,
discontinue or discontinue this Application and or any part of the
Application, including the Services or products provided in this
Application, and or the use of this Application, or any portion
thereof, at any time for any reason without notice before you.
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In the event of termination, you remain bound by any obligation
under these Terms of Use, including but not limited to warranties,
indemnification, disposal and limitation of the obligations you
have agreed upon.
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The TIX shall not be liable to you or any third party for any
termination or suspension of your access to the Application.
O. PRIVACY
TIX values User confidentiality. TIX will endeavour to comply with
relevant data protection requirements when performing its
obligations under these Terms of Use. A separate Privacy Policy
document governing the rights and obligations of TIXs and users in
relation to privacy is available here.
P. REGULATING LAW
These Terms of Use will be governed by and construed in accordance
with the laws of the Republic of Indonesia.
Q. DISPUTES
In the event of any dispute arising out of or in connection with
these Terms of Use, both Parties shall first discuss in good faith
to achieve a peaceful settlement within sixty (60) calendar days
from the date of the dispute notification. However, if the dispute
cannot be settled by deliberation within sixty (60) calendar days,
it shall be referred to BANI in accordance with the current
Arbitration procedure. If the dispute remains unresolved, it will be
submitted to the exclusive jurisdiction of the Central Jakarta
District Court.
R. GENERAL
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These Terms of Use will govern all agreements and understandings
between you and the TIX on the matter thereof, and will replace
all prior, written or oral agreements between you and the TIX on
the subject thereof.
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If you use the Application for or on behalf of a third party
("Third Party"), such as a family member or friend, you are
responsible for any errors in the accuracy of the information
provided in connection with such use. In addition, you must inform
Third Party of all applicable Terms of Use. When using the
Application for or on behalf of a Third Party, you agree to
indemnify and hold harmless the TIX against and against all
liabilities, damages, damages, litigation and claims including
legal fees arising out of or connected with any breach of these
Terms of Use or negligence by you and / or Third Party.
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If any provision is set out to be unenforceable or invalid, by a
court of competent jurisdiction, such provision shall remain in
full force to the fullest extent permitted by applicable law and
such provisions shall not affect the validity and enforceability
of any other provisions which left. Disconnected provisions should
be replaced with terms that approximate the original words and
intentions as much as possible.
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The failure of either Contracting Party to enforce any provision
of these Terms of Use shall at any time be interpreted not as a
waiver of the respective Party's right to enforce any breach of
that provision or any other provision of these Terms of Use or as
a waiver of continuing infringement, which following or following
any other terms or conditions of these Terms of Use.
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You may not assign or assign your rights or obligations under
these Terms of Use, without our prior written approval.
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We reserve the right to change or revoke the Terms of Use (or any
part thereof) in our sole discretion. We may change these Terms of
Use at any time by installing the distinction in the Application.
The latest version of the Terms of Use will replace all previous
versions.
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Notice granted pursuant to these Terms of Use shall be deemed
appropriate under consideration if the Terms of Use are written
and forwarded by registered mail or registered delivery service or
equivalent to either Party (at our registered address, or
otherwise notified).
S. FORCE MAJEURE
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The TIX shall not be liable for any performance not performed or
violation of these Terms of Use, such as a transaction failure,
limited access to the Application, or any damage or danger to the
user resulting from any conduct or circumstance beyond your
reasonable control ("Force Majeure Events"). Force Majeure events
include but not limited to natural disasters (floods,
earthquakes), epidemics, riots, war declarations, wars, military
acts, terrorist acts, embargoes, sanctions, changes to laws or
regulations, lightning, storms / cyclones, strikes,
demonstrations, and so on.
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TIX shall not be liable for any damages or losses caused by any
means to any party if TIX cannot process your order due to the
Force Majeure Event.
T. ABOUT TIX FAQ
If you have any further questions, please refer to TIXid FAQs inside
TIXid application.
July 2017 TIX.
###
PRIVACY POLICY
This privacy policy explains how our company, PT Nusantara Elang
Sejahtera collect, store, process and/or discloses your personal
data information. We consider your privacy and the security of your
personal data as our priority. Because we know that information may
include your personal data relating to or linked to a specific
individual such as name and telephone number. We use this data to
improve our services and help you discover, book and/or purchase
tickets that suit your interest. By using 'Our Services' (TIXid
application and other platform that facilitate Our Services), you
are accepting the practices described in this Privacy Policy.
We may update, amend or modify this privacy policy from time to time
and, if you have any questions, remarks or requests relating to this
privacy policy, please reach out to us by using the contact details
below. If you do not agree with the terms of the Privacy Policy,
please do not use Our Services.
This privacy policy was last updated on March 2018.
INFORMATION WE MAY COLLECT
We may collect the following information about you that you provide
to us while using Our Services such as:
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your personal information (your name, telephone number and any
required data that our merchant needs related to the tickets that
you purchased) that you provide by completing forms on Our
Services, including if you register as a user of Our Services,
subscribe to any service, upload or submit any material, request
any information or enter any competition or promotion we may
sponsor;
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in connection with an account sign-in facility, your password and
log-in details;
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your preferences, which helps us provide you with more tailored
offers;
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details of any transactions made by you through Our Services;
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communications you send to us, for example to report a problem or
to submit queries, concerns or comments regarding Our Services or
its content;
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information from surveys that we may, from time to time, run on
Our Services for research purposes, if you choose to respond to
them;
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details of your visits to Our Services, the resources you access
and any data you download;
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if you make any purchases, your financial information (like your
remaining balance and purchase details);
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Feedback on and responses to surveys conducted by us relating to
Our Services.
You are under no obligation to provide any such information.
However, if you should choose to withhold requested information, we
may not be able to provide you with certain services.
USES MADE OF YOUR INFORMATION
We will use the information you provide to:
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help us to build a profile of your preferences so we can offer you
promotions that you are interested in;
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to ensure overall smooth operations – your personal data helps us
to constantly improve Our Services.
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customer assistance – in order to streamline your communications
with our merchant, we use your personal data, such as your name
and telephone number to:
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Quickly and securely establish your identity and link directly
to your order history.
- Redeeming the ticket you purchase from Our Services.
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Equip the information of the e-tickets that you purchase from
Our Services
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Facilitate follow-ups via phone. When we believe you may need
our assistance i.e. if you want to make a transaction during the
final stage of the booking process. We then use your personal
data to ask if you need assistance.
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Get in contact to update you on any exceptional circumstances
that are beyond our control by may affect your experience with
Our Services.
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enables us to quickly process your transactions, verify and carry
out financial transactions in relation to payments you make
through Our Services.
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safe payments – we don't have access to your full payment details,
but we may refer to partial information, such as last couple of
digits of your DANA phone number, for authentication and
anti-fraud purposes.
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share with third parties necessary to process your transactions
with us.
- audit the downloading of data from the App;
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improve the layout and/or content of the pages of Our Services and
customize them for users
- identify visitors to Our Services
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carry out research on our users' demographics and tracking of
sales data
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marketing purposes - semi-personalized communications including
newsletters and promotions of what we've offered on Our Services
or surveys.
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Overall legal compliance - your personal data also plays a key
role in helping us identify and prevent fraudulent transactions or
other illegal behaviour while visiting and/or using Our Services,
communicate security messages to our customers and comply with
relevant applicable laws and regulations.
We will only store your personal data temporarily for the purposes
listed above, save for situations where laws or regulations dictate
otherwise.
INFORMATION SHARING
We may disclose aggregate statistics about visitors to our TIXid
application, customers and sales in order to describe Our Services
to prospective partners, advertisers, potential merchants and other
reputable third parties and for other lawful purposes, but these
statistics will include no personally identifiable information.
We may disclose your personal information to any of our affiliates,
merchants, or to our agents or contractors who assist us in
providing the services that we offer, processing transactions,
fulfilling requests for information, receiving and sending
communications, updating marketing lists, analysing data, providing
support services or in other tasks, from time to time. Our agents
and contractors will only use your information to the extent
necessary to perform their functions.
We may disclose your personal information if required to do so by
law or if we believe that such action is necessary to prevent fraud
or cybercrime or to protect Our Services or enforce the terms under
which you transact with us or enforce the rights, property or
personal safety of any person.
EXTERNAL LINKS
Our Services may, from time to time, contain links to external
sites. We are not responsible for the privacy policies or the
content of such sites.
MARKETING TO YOU
We may send you information we think you may find useful or which
you have requested from us by push notification and/or (if you
provide us with your e-mail address) by e-mail, including
information about the latest or upcoming events featured on Our
Services, provided you have indicated that you do not object to
being contacted for these purposes and we will always give you the
option to opt-out of receiving further e-mails or push notifications
by following the unsubscribe instructions on any communications sent
to you.
You can tell us not to contact you with information regarding the
products or services of third parties, or to share your details with
third parties by following the unsubscribe instructions on any
communications sent to you.
You can also exercise this right at any time by contacting us using
the contact details at the end of this privacy policy.
YOUR LOCATION DATA
In order to get the most out of our service and to allow us to
provide you with tailored offers, we need to process your
approximate location from time to time. You will always be asked to
give permission before we can access your location from any mobile
devices you may be using. By sharing your location, we can provide
you with any interesting activities in your area locations.
You can choose not to allow us to process your approximate location
at the time you using or visiting Our Services, or any time after
that either by changing the settings on your mobile device or by
contacting us using the contact details at the end of this privacy
policy. Please note that if you choose not to allow us to process
your location data, we will not have enough data in order to provide
you with the full benefit of our service (e.g. a list of tailored
offers matched to your approximate location).
SECURITY
We are committed to safeguarding your personal data against
unauthorised usage, modification, publication or deletion of said
data. To achieve a high level of protection, we take a variety of
both physical and technical security measures. We place great
importance on the security of all personally identifiable
information associated with our users. We have security measures in
place to attempt to protect against the loss, misuse and alteration
of personal information under our control
You should bear in mind that submission of information over the
internet is never entirely secure. We cannot guarantee the security
of information you submit on Our Services whilst it is in transit
over the internet and any such submission is at your own risk.
YOUR RIGHTS
You have a right to correct any errors in that information. As
mentioned above, you have a right to prevent the use of your
personal information for direct marketing purposes. If you do not
agree with the terms of the Privacy Policy, please do not use Our
Services.
CONTACTING US
We control your personal data on our mobile applications and other
applications that facilitate Our Services. Please submit any
questions, concerns or comments you have about this privacy policy
or any requests concerning your personal data by email to
help@tix.id or write to us to SCTV Tower Lantai 14, Jl. Asia Afrika
Lot. 19, Jakarta Pusat.