TERMS OF USE

TERMS OF USE BELOW SHOULD BE READED BEFORE USING THIS APPLICATION.

THE USE OF THIS APPLICATION SHOWS ACCEPTANCE AND COMPLIANCE TO THESE TERMS AND CONDITIONS.

Welcome to TIXid Applications owned and maintained by PT Nusantara Elang Sejahtera, a company established and subject to the laws of the Republic of Indonesia (hereinafter referred to as "TIX" or Application interchangeably).

The following terms and conditions (Terms of Use) apply to access, install and or use the Application. References to the Application are considered to include derivatives thereof, including but not necessarily limited to mobile web apps and applications. You acknowledge that you have read, understood and agreed to be bound by the Terms of Use set out below and other terms and conditions in connection with the Application, including but not limited to confidentiality and FAQ, which form an integral part of these Terms of Use. You must be at least seventeen (17) years of age to use the Application.

Please note that we may modify, add and remove these Terms of Use from time to time without prior notice. Terms of Use must be read periodically. By continuing to use the Application after such changes to the Visitor Terms of Use, the registered user or user ("You" or "User") agrees and accepts the change. If you use one of our other services, your use is based on compliance and acceptance of the terms and conditions applicable to the service.

PROVISIONS TO USE APPLICATIONS

A. SERVICES SCOPE

  1. Applications are software that provides online platforms, so you can browse movies that are currently playing and / or will be played in the future at all cinemas under the PT. Nusantara Sejahtera Raya (Cinema XXI, Cinema 21, The Premiere) located throughout the territory of the Republic of Indonesia, as well as making reservations, reservations and / or purchases related to tickets to watch ("Services"). By placing an order through the Application, you will be able to order and or purchase tickets to watch on our App. We will provide booking confirmation or purchase via SMS to mobile number registered in the Application. We reserve the right to refuse reservations as set out below.
  2. While we will use our expertise with care in conducting the Services, we do not verify, and do not warrant, that all information provided is accurate, complete, correct or current available, and we are not responsible for any errors (including errors placement and typing), interruptions (temporary and / or partial, damage, repair or upgrading to the Application or otherwise), inaccurate, misleading or false information or unresolved information.
  3. You may only use the Application when you have registered on the Application. Once you have successfully registered, the Application will provide you with a personal account accessible with the password you choose.
  4. Only You may use your own account and you promise not to authorize or access anyone else to use your identity or use your account. You cannot assign or transfer your account to any other party. You must maintain the security and confidentiality of your account password and any identification we provide to you. In the event of any disclosure of your password, in any way whatsoever resulting in any unauthorized or unauthorized use of your account or identity, orders received from such unauthorized or unauthorized use shall still be considered valid orders, except You notify us of this before the TIX provide the requested Service.
  5. Changes in market conditions or circumstances that occur may cause changes in a short period of time, leading to inaccurate or invalid information. In the event of a problem, customer service can strive to assist you and fulfil your request.
  6. We reserve the right not to accept any user or order (or in certain cases cancel the booking confirmation) at our sole discretion and for any reason and without giving reasons for rejection / cancellation / cancellation. In the case of an order being denied or cancelled by the TIX and a payment has been made, TIX will reimburse the amount already charged at no further cost. We may remove or delete ("Deleted") user membership of this Application at any time, temporarily or permanently. Deleted Users are prohibited from attempting to use the Application under any other name or through any other user.
  7. You promise that you will use the Application only for the intended purpose of obtaining the Services. You are not allowed to abuse or use the Application for fraudulent purposes or cause inconvenience to others or make false bookings.

B. CANCELLATION

  1. By making reservations, orders or reservations through the Application, you accept and agree to the applicable terms and conditions, including those relating to the cancellation policy. The TIX shall not be liable for any breach of the terms and conditions agreed between the third party and the User (if any) or based on the User's specific request.
  2. The TIX does not accommodate the cancellation process of the booking and or purchase of tickets made by the User.

C. SPECIAL REQUESTS

In the case of a special request with respect to the reservation (for example: seating number), User may enter a request when booking in the Application. Requests will be administered at the discretion of the TIX, based on availability and other factors.

D. DETAILS AND PAYMENT PROCEDURES

  1. Download and or use of this Application is free of cost. TIX may introduce fees for the download and / or use of the Application at any time. TIX will inform you of this as it should be, so you can decide whether you want to continue using the App or not. However, the internet connection required to use the Service, and any related expenses (such as mobile data charges) incurred using the Service are your exclusive responsibility and solely liable to you.
  2. For all forms of reservation, you must have a minimum amount of balance to be able to choose a seat and to make payment. If payment is not made, then TIX reserves the right to ignore the ordering process.
  3. Payment methods include but not limited to DANA. You must follow the procedures stated by TIX and or DANA as a payment service provider.
  4. By accepting the terms of use, you agree to use DANA as your payment method and therefore agree to follow the procedures set out under the Application and DANA as a payment service provider.
  5. Once you make full payment, TIX will place the order and issue the reservation code, which will be accompanied by:
    1. Number of Ticket;
    2. Selected movie;
    3. Airing schedule and venue; and
    4. Seating arrangement;
  6. You need to exchange your booking code with physical ticket on MTix Kiosk before entering the studio.

E. PAYMENT & FRAUD

  1. In the event of any fraud or misappropriation of your DANA account by a third party, you should contact DANA Customer Support immediately after you have been informed of such misuse. In this case, the TIX shall not be liable for any incident of fraud or misuse of DANA account by any third party, without prejudice to whether fraudulent or misuse is committed through the services of the TIX. The TIX is not obligated to refund any payment or pay back to you as a result of such fraud. We are not responsible for fraud or misuse of your DANA balance if it is done through an application or server other than ours or if it is a result of your own error or omission. Should you suspect unauthorized or fraudulent orders made on the TIX, you should contact our Customer Service team immediately.
  2. You must use your own DANA account and make sure that there is sufficient funds to cover transaction costs. You accept financial responsibility for all transactions carried out on your behalf or in your account.
  3. You must ensure that the details you provide to us are completely correct, accurate and accurate. TIX reserves the right not to accept certain payment methods. TIX may add or remove other payment methods at its discretion.
  4. In certain cases, we may require additional information or verification to validate and confirm the reservation, as described in more detail in the Application. Reservations are not confirmed until you have received a confirmation SMS. In the event of fraud or determination will occur, then the reservation will no longer be available or automatically become invalid. The TIX will not assume any responsibility. If you choose not to submit additional information, the reservation will not be completed and will become invalid.

F. RIGHTS AND OBLIGATIONS

  1. TIX hereby grants the user certain limited rights ("Limited License"), which cannot be transferred or delegated, to access and use the Application to the extent expressly permitted by these Terms of Use. In connection with this Limited License, we will not grant you any right or license in respect of the use of the Application, right or license not expressly granted, wholly owned by the TIX or other third-party owners of the license. Content available on the Application (including the software infrastructure used to provide the Content) is wholly owned by the TIX or its suppliers and service providers. You may use the Application to place an order and you hereby declare and warrant that you will not file a false or speculative reservation request in anticipation of an available booking. You hereby declare to ensure that the payment information you provide is true and fully accurate. You also guarantee to provide accurate phone number and or details of your contact information.
  2. Subject to the Terms of Use of the Application, you agree not to use the Application or the Content for commercial purposes or directly or indirectly for purposes other than personal use or for unlawful (prohibited by law) or to perform actions that violate these Terms of Use. Except with a written agreement of the TIX, you agree not to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from transferring, or sell or resell any information, software, products or services obtained in connection with Applications. In addition, you agree not to:
    1. use this App or content for commercial purposes without the prior written permission of the TIX;
    2. access, monitor or copy content on the Application using any technology, software or any program either manually or automatically for any purpose without the prior written permission of the TIX;
    3. undertake any action that imposes or may impose, an unnatural burden on our Application or infrastructure;
    4. create a primary link to the Application (including but not limited to the ordering point) for any purpose without the express written consent of the TIX);
    5. resell, use, copy, perform surveillance (such as using or installing spider or scrape programs), displaying, downloading or producing any content, software, products, services available through the Application for commercial purposes or competition purposes / activities;
    6. reproduce the Application (via "frame" or "mirror") or arrange parts of this Application on any other web Application without prior written consent;
    7. sends announcements to or through the Application in violation of any law, regulation or rule, or that may support activities that violate any law or criminal activity;
    8. transmit or provide links to or post announcements containing material which may be deemed dangerous, obscene, pornographic, indecent, violent, racist, or discriminatory, humiliating, threatening, harassing, oppressive, hateful or objectionable, the wisdom of this TIX;
    9. transmits or provides links to any announcements containing libel, defamation, and lies;
    10. transmit or make announcements that may infringe the intellectual property or other rights of certain entities or persons, including but not limited to copyrights, patents, trademarks, trade secrets or confidential information or publications;
    11. sends an announcement when prohibited by applicable law or violates existing rights and obligations under a contractual relationship;
    12. imitates any person or group, or misrepresents or misrepresents a person or entity for a relationship or takes a false identity if its purpose is to mislead, deceive or deceive;
    13. manipulates or falsifies information that aims to disguise the origin of the statement you provide;
    14. uses the Application in any way that could damage, deactivate, interrupt or otherwise interfere with the use of the Application or other users of computer equipment, or cause damage, interference or restriction of functionality of any telecommunications software, hardware or equipment;
    15. gain unauthorized access or make unauthorized modifications to the Application or other relevant websites, other accounts, computer systems, networks connected by the Application by hacking, password theft or other similar matters;
    16. obtains or seeks to obtain any material or information in a manner incidentally provided by the Application (including but not limited to other destinations provided by the Application). This includes but is not limited to, obtaining or collecting information about other persons such as email addresses;
    17. engaged in fraudulent actions or actions aimed at manipulating search engine results pages ("SERP") or performing search engine optimization ("SEO"). SEO practices are considered unethical or "spamdexing" including but not limited to cloaking, metadata, title tags, scraping content, link schemes, google bombs, keyword searches, hidden text or hidden links, link schemes, spammy comments and -another thing; or
    18. any other action which may adversely affect or result in damage to the Application, TIX or its affiliates and employees, or the TIX's reputation.
  3. Unless otherwise expressly specified, the website is not permitted to create any other depth link other than the Application home page or frames or web pages or any material contained therein, or link to the aspect of the Application in the form of email for commercial purposes without the express written consent by TIX.
  4. By placing an order through this Application, you hereby declare and warrant that you are not subject to any restrictions or restrictions by any sanction program or be subject to punishment under any anti-money laundering regime.

G. LIMITATION OF USE

You hereby agree not to use the Application or the Content for any unlawful or unlawful activity. You agree that you will not use any equipment, software, or other technologies that may prevent or attempt to block the operation of this Application. You agree not to use this Application or its content for commercial purposes. You agree not to attempt, create, search, use or send automated means or other forms of technology to collect or obtain information from the Application, or any other means of interacting with the Application.

H. INTELLECTUAL PROPERTY RIGHTS

  1. All Intellectual Property Rights in this Application are owned by TIX. All information and materials, including but not limited to, software, text, data, graphics, imagery, sound, video, trademarks, logos, icons, html codes and other codes in this web Application are prohibited to be published, modified, copied, reproduced, duplicated or altered in any way outside the territory of this Application without the express written consent of the TIX. If you violate these rights, TIX reserves the right to make a civil suit for the total amount of damages or damages suffered. These violations may also constitute a crime.
  2. The TIX and / or its affiliated companies are the owners of certain intellectual property rights ("Intellectual Property Rights"), including but not limited to domain names, Applications, trademarks, content, copyrights, service marks, logos, symbols or other designs. Nothing in this Agreement shall be construed as granting you any license or right, implied or otherwise, to use, possess, distribute or modify any of the TIX Intellectual Property. Other products and company names contained in the Application, including any name, trademark, mark, service mark, logo, symbol or other design may be owned or licensed for use by third parties. The use of intellectual property rights by third parties in the Application is not considered a recommendation or sponsorship of the Application by any third party. TIX owns the copyright on the Application, and you are prohibited to use, possess, distribute or modify any Intellectual Property without the consent declared by the TIX.
  3. This app contains Intellectual Property TIX, including but not limited to text, software, photos, graphics, video, music and sound. All Content This application is protected by copyright law. We and our licensors own the copyright and / or other rights to the selection, coordination, arrangement and improvement of original Content and Content. You may not modify, reproduce, copy, perform, display, publish, or exploit Content, in whole or in part, unless expressly stated otherwise in these Terms of Use.
  4. Unless otherwise specified, the software required for the provision of services, software available for use on this Application, and Intellectual Property Rights in the Content are owned by TIX, its affiliated companies or related companies, licensors, suppliers and content providers. The TIX shall not be liable for any intellectual property owned by any third party or for any infringement of any intellectual property rights owned by any third party.
  5. You may use the information in the Application for personal, non-commercial use only. Unless otherwise specified, and expressly permitted by copyright law, you may not copy, reproduce, distribute, re-transmit, publish or otherwise commercially exploit any downloads you make from the Application without the permission of the owner of intellectual property rights. Even if you get the necessary permissions, you are prohibited from making any changes or deletions. You hereby accept and agree that downloading any Intellectual Property does not grant you any right to them.
  6. We may provide links to other websites maintained by other parties, by clicking on the link you hereby announce, acknowledge and agree that such action is your voluntary action to view or visit other sites that the TIX has no supervision or responsibility answer to him.
  7. TIX making the Application, preparing the source code and performing software support, may license the use of third party open source software through the GNU General Public License ("GPL"), Any use of TIX against TIX open source software and party intellectual property rights third is with the necessary license or permit.

I. CLAIMS OF INTELLECTUAL PROPERTY RIGHTS CLAIMS

  1. If there is any evidence of infringement of your Intellectual Property Rights, you or your representative (simultaneously, the "Submitter") may send a notice containing the following details listed hereunder:
    1. Name and address of the Sender;
    2. If the Sender is not the owner of any Intellectual Property Rights or an exclusive license, it shall include the name and address of the owner of Intellectual Property Rights;
    3. If the Sender's address is not in Indonesia, the Shipper must provide a temporary address in Indonesia;
    4. Phone number, facsimile (if any) and Sending email address;
    5. Sufficient detail to prove the infringement of intellectual property rights, including the online address of an electronic copy;
    6. the Sender's Request to remove or disable access to electronic copies or the infringed version;
    7. Declaration that the Shipper in good faith recognizes the violation as identified in paragraph (5) of this article;
    8. A statement that the information provided in the notification is accurate;
    9. Statement that Sender (a) is the exclusive owner or holder of infringing intellectual property rights; or (b) has the legal authority to act on the exclusive owner or holder; and
    10. A declaration that the Submitter is subject to Indonesian law and that all claims, disputes, controversies or differences arising from infringement of intellectual property rights shall first be submitted to the Indonesian National Arbitration Board (BANI) for mediation settlement in accordance with the Mediation Procedures applicable for the time being this. The sender must certify that they agree to participate in mediation in good faith and strive to comply with the terms of the settlement being reached.
  2. The letter must be signed by the sender and delivered physically to the following address: PT. Nusantara Elang Sejahtera
    SCTV Tower Lantai 14
    Jl. Asia Afrika Lot. 19
    Jakarta Pusat
  3. We will review and handle notices in accordance with the above requirements and in accordance with Indonesian law.
  4. You agree to indemnify and not to blame us for any loss or damage that may occur because of fraud, counterfeiting or false allegations of intellectual property infringement.

J. DISCLAIMER

YOU WILL DISCLAIM TO AND ACCEPT THAT WHICH IS EXTENT PERMITTED BY APPLICABLE LAW:

  1. THE SERVICES AND CONTENT OF THIS APPLICATION ARE PROVIDED BY "AS IS" AND "AS AVAILABLE". WE HEREBY EXPRESSLY UNDERSTAND THAT WE MAKE NO WARRANTY OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, IN CONNECTION WITH THE BUSINESS FEES OF THE PRODUCT OR SERVICES, OR FITNESS FOR THE PARTICULAR PRODUCTS AND SERVICES WE PROVIDE FOR A PARTICULAR PURPOSE AND DISCLAIMER THE ABUSE OF WHICH APPLICABLE RIGHTS;
  2. WE DO NOT GUARANTEE THAT: (i) FUNCTIONS, SERVICES AND SECURITY FEATURES PROVIDED IN THIS APPLICATION WILL BE UNINTERRUPTED OR ERROR-FREE; (ii) ERROR OR FAILURE WILL BE CORRECTED; OR (iii) APPLICATIONS OR SERVER PROVIDE ANY FREE SERVICE FROM VIRUSES, MALWARE OR DANGEROUS COMPONENTS;
  3. WE DO NOT GUARANTEE THE ACCURACY, DUTY, INTEGRITY OR QUALITY OF CONTENT, APPLICATIONS OR RESOURCES AVAILABLE FOR AND FROM APPLICATIONS INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY THAT CONTENT, APPLICATION OR FREE SOURCES OF NON-CONVENTIVE MATERIAL RESOURCES, NO SENONOH OR CONTROVERSIAL;
  4. ANY OTHER MATERIAL OR OTHERWISE OBTAINED THROUGH THE USE OF THIS SERVICE IS AT YOUR OWN RISK AND RISK. YOU ARE SUCCESSFULLY ASSUME THE RISK, AND YOU WILL BE FULLY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA ARISING OUT OF THE SUBSTITUTE MATERIAL.

K. LIMITATION OF LIABILITY

  1. Any claim against us in any case by you shall be limited to the total amount actually paid by and or payable to you when using the Services during the events which caused the claim. In no event shall we and / or our licensors be liable to you or anyone at any cost, interest, damage or loss in any kind or form (including personal injury, emotional disturbance and loss of data, goods, income, profits, use or other economic benefits). The Company and or its licensors will not be liable for any loss, damage or injury that may have been caused by or caused by you or to any person for whom You have ordered the Service, including but not limited to damages, injury or injury arising out of, or with in any way with respect to the Service and or the Application, including but not limited to the use or inability to use the Service and or the Application.
  2. You expressly exclude and release us from all liabilities, claims or damages arising out of or in any way with respect to other third parties. The TIX will not be a party to the dispute, negotiating disputes between you and other third parties. The responsibility for the decisions you make on Services found through the Application is entirely responsible and in your way. You expressly exclude and release us from all liability, claim, cause of action, or damage arising from the use of the Service, software and or the Application, or in any way related to any other third party introduced to you through the Application.

L. INDEMNITY

You hereby agree to indemnify and hold harmless the TIX and its employees, affiliates, staff and partners, from and against any and all claims, liabilities, damages or losses including legal fees arising as a result of any third party claim in respect of: (a) Your use of the Application; (b) Content provided, made available or accessed through this Application; (c) Your breach of these Terms of Use; (d) Violations of other rights or obligations; and or (e) Any act or omission by you, whether negligent, unlawful or otherwise.

M. LINK AND THIRD-PARTY CONTENT

This app may contain links to websites operated by parties other than TIX. We do not control such sites or links and are not responsible for the content or privacy or other activities of such sites. We, or other third parties, may automatically upload search results or provide links to other sites. We provide third parties the opportunity to provide, post, transmit or otherwise make available any information, data, text, images, sounds, graphics, videos, messages, reviews or other materials ("Content") through this Application. We do not review and / or have no control over sites, resources, and Content. You agree that we are not responsible for the content or availability of such sites and resources, and we do not endorse or recommend and are not responsible for the origin of the Site or the Content. You agree to indemnify us against and against all liabilities, expenses, damages, or damages, directly or indirectly caused or suspected to be caused by or in connection with your use of or account for Content, websites or resources.

N. TERMINATION

  1. The TIX has sole and full discretion to change, suspend, discontinue or discontinue this Application and or any part of the Application, including the Services or products provided in this Application, and or the use of this Application, or any portion thereof, at any time for any reason without notice before you.
  2. In the event of termination, you remain bound by any obligation under these Terms of Use, including but not limited to warranties, indemnification, disposal and limitation of the obligations you have agreed upon.
  3. The TIX shall not be liable to you or any third party for any termination or suspension of your access to the Application.

O. PRIVACY

TIX values User confidentiality. TIX will endeavour to comply with relevant data protection requirements when performing its obligations under these Terms of Use. A separate Privacy Policy document governing the rights and obligations of TIXs and users in relation to privacy is available here.

P. REGULATING LAW

These Terms of Use will be governed by and construed in accordance with the laws of the Republic of Indonesia.

Q. DISPUTES

In the event of any dispute arising out of or in connection with these Terms of Use, both Parties shall first discuss in good faith to achieve a peaceful settlement within sixty (60) calendar days from the date of the dispute notification. However, if the dispute cannot be settled by deliberation within sixty (60) calendar days, it shall be referred to BANI in accordance with the current Arbitration procedure. If the dispute remains unresolved, it will be submitted to the exclusive jurisdiction of the Central Jakarta District Court.

R. GENERAL

  1. These Terms of Use will govern all agreements and understandings between you and the TIX on the matter thereof, and will replace all prior, written or oral agreements between you and the TIX on the subject thereof.
  2. If you use the Application for or on behalf of a third party ("Third Party"), such as a family member or friend, you are responsible for any errors in the accuracy of the information provided in connection with such use. In addition, you must inform Third Party of all applicable Terms of Use. When using the Application for or on behalf of a Third Party, you agree to indemnify and hold harmless the TIX against and against all liabilities, damages, damages, litigation and claims including legal fees arising out of or connected with any breach of these Terms of Use or negligence by you and / or Third Party.
  3. If any provision is set out to be unenforceable or invalid, by a court of competent jurisdiction, such provision shall remain in full force to the fullest extent permitted by applicable law and such provisions shall not affect the validity and enforceability of any other provisions which left. Disconnected provisions should be replaced with terms that approximate the original words and intentions as much as possible.
  4. The failure of either Contracting Party to enforce any provision of these Terms of Use shall at any time be interpreted not as a waiver of the respective Party's right to enforce any breach of that provision or any other provision of these Terms of Use or as a waiver of continuing infringement, which following or following any other terms or conditions of these Terms of Use.
  5. You may not assign or assign your rights or obligations under these Terms of Use, without our prior written approval.
  6. We reserve the right to change or revoke the Terms of Use (or any part thereof) in our sole discretion. We may change these Terms of Use at any time by installing the distinction in the Application. The latest version of the Terms of Use will replace all previous versions.
  7. Notice granted pursuant to these Terms of Use shall be deemed appropriate under consideration if the Terms of Use are written and forwarded by registered mail or registered delivery service or equivalent to either Party (at our registered address, or otherwise notified).

S. FORCE MAJEURE

  1. The TIX shall not be liable for any performance not performed or violation of these Terms of Use, such as a transaction failure, limited access to the Application, or any damage or danger to the user resulting from any conduct or circumstance beyond your reasonable control ("Force Majeure Events"). Force Majeure events include but not limited to natural disasters (floods, earthquakes), epidemics, riots, war declarations, wars, military acts, terrorist acts, embargoes, sanctions, changes to laws or regulations, lightning, storms / cyclones, strikes, demonstrations, and so on.
  2. TIX shall not be liable for any damages or losses caused by any means to any party if TIX cannot process your order due to the Force Majeure Event.

T. ABOUT TIX FAQ

If you have any further questions, please refer to TIXid FAQs inside TIXid application.
July 2017 TIX.

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PRIVACY POLICY

This privacy policy explains how our company, PT Nusantara Elang Sejahtera collect, store, process and/or discloses your personal data information. We consider your privacy and the security of your personal data as our priority. Because we know that information may include your personal data relating to or linked to a specific individual such as name and telephone number. We use this data to improve our services and help you discover, book and/or purchase tickets that suit your interest. By using 'Our Services' (TIXid application and other platform that facilitate Our Services), you are accepting the practices described in this Privacy Policy.

We may update, amend or modify this privacy policy from time to time and, if you have any questions, remarks or requests relating to this privacy policy, please reach out to us by using the contact details below. If you do not agree with the terms of the Privacy Policy, please do not use Our Services.

This privacy policy was last updated on March 2018.

INFORMATION WE MAY COLLECT

We may collect the following information about you that you provide to us while using Our Services such as:

  • your personal information (your name, telephone number and any required data that our merchant needs related to the tickets that you purchased) that you provide by completing forms on Our Services, including if you register as a user of Our Services, subscribe to any service, upload or submit any material, request any information or enter any competition or promotion we may sponsor;
  • in connection with an account sign-in facility, your password and log-in details;
  • your preferences, which helps us provide you with more tailored offers;
  • details of any transactions made by you through Our Services;
  • communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding Our Services or its content;
  • information from surveys that we may, from time to time, run on Our Services for research purposes, if you choose to respond to them;
  • details of your visits to Our Services, the resources you access and any data you download;
  • if you make any purchases, your financial information (like your remaining balance and purchase details);
  • Feedback on and responses to surveys conducted by us relating to Our Services.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

USES MADE OF YOUR INFORMATION

We will use the information you provide to:

  • help us to build a profile of your preferences so we can offer you promotions that you are interested in;
  • to ensure overall smooth operations – your personal data helps us to constantly improve Our Services.
  • customer assistance – in order to streamline your communications with our merchant, we use your personal data, such as your name and telephone number to:
    • Quickly and securely establish your identity and link directly to your order history.
    • Redeeming the ticket you purchase from Our Services.
    • Equip the information of the e-tickets that you purchase from Our Services
    • Facilitate follow-ups via phone. When we believe you may need our assistance i.e. if you want to make a transaction during the final stage of the booking process. We then use your personal data to ask if you need assistance.
    • Get in contact to update you on any exceptional circumstances that are beyond our control by may affect your experience with Our Services.
  • enables us to quickly process your transactions, verify and carry out financial transactions in relation to payments you make through Our Services.
  • safe payments – we don't have access to your full payment details, but we may refer to partial information, such as last couple of digits of your DANA phone number, for authentication and anti-fraud purposes.
  • share with third parties necessary to process your transactions with us.
  • audit the downloading of data from the App;
  • improve the layout and/or content of the pages of Our Services and customize them for users
  • identify visitors to Our Services
  • carry out research on our users' demographics and tracking of sales data
  • marketing purposes – semi-personalized communications including newsletters and promotions of what we've offered on Our Services or surveys.
  • Overall legal compliance – your personal data also plays a key role in helping us identify and prevent fraudulent transactions or other illegal behaviour while visiting and/or using Our Services, communicate security messages to our customers and comply with relevant applicable laws and regulations.

We will only store your personal data temporarily for the purposes listed above, save for situations where laws or regulations dictate otherwise.

INFORMATION SHARING

We may disclose aggregate statistics about visitors to our TIXid application, customers and sales in order to describe Our Services to prospective partners, advertisers, potential merchants and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, merchants, or to our agents or contractors who assist us in providing the services that we offer, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect Our Services or enforce the terms under which you transact with us or enforce the rights, property or personal safety of any person.

EXTERNAL LINKS

Our Services may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

MARKETING TO YOU

We may send you information we think you may find useful or which you have requested from us by push notification and/or (if you provide us with your e-mail address) by e-mail, including information about the latest or upcoming events featured on Our Services, provided you have indicated that you do not object to being contacted for these purposes and we will always give you the option to opt-out of receiving further e-mails or push notifications by following the unsubscribe instructions on any communications sent to you.

You can tell us not to contact you with information regarding the products or services of third parties, or to share your details with third parties by following the unsubscribe instructions on any communications sent to you.

You can also exercise this right at any time by contacting us using the contact details at the end of this privacy policy.

YOUR LOCATION DATA

In order to get the most out of our service and to allow us to provide you with tailored offers, we need to process your approximate location from time to time. You will always be asked to give permission before we can access your location from any mobile devices you may be using. By sharing your location, we can provide you with any interesting activities in your area locations.

You can choose not to allow us to process your approximate location at the time you using or visiting Our Services, or any time after that either by changing the settings on your mobile device or by contacting us using the contact details at the end of this privacy policy. Please note that if you choose not to allow us to process your location data, we will not have enough data in order to provide you with the full benefit of our service (e.g. a list of tailored offers matched to your approximate location).

SECURITY

We are committed to safeguarding your personal data against unauthorised usage, modification, publication or deletion of said data. To achieve a high level of protection, we take a variety of both physical and technical security measures. We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit on Our Services whilst it is in transit over the internet and any such submission is at your own risk.

YOUR RIGHTS

You have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes. If you do not agree with the terms of the Privacy Policy, please do not use Our Services.

CONTACTING US

We control your personal data on our mobile applications and other applications that facilitate Our Services. Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to help@tix.id or write to us to SCTV Tower Lantai 14, Jl. Asia Afrika Lot. 19, Jakarta Pusat.