PRIVACY POLICY

This privacy policy explains how our company, PT Nusantara Elang Sejahtera collect, store, process and/or discloses your personal data information. We consider your privacy and the security of your personal data as our priority. Because we know that information may include your personal data relating to or linked to a specific individual such as name and telephone number. We use this data to improve our services and help you discover, book and/or purchase tickets that suit your interest. By using 'Our Services' (TIXid application and other platform that facilitate Our Services), you are accepting the practices described in this Privacy Policy.

We may update, amend or modify this privacy policy from time to time and, if you have any questions, remarks or requests relating to this privacy policy, please reach out to us by using the contact details below. If you do not agree with the terms of the Privacy Policy, please do not use Our Services.

This privacy policy was last updated on March 2018.

INFORMATION WE MAY COLLECT

We may collect the following information about you that you provide to us while using Our Services such as:

  • your personal information (your name, telephone number and any required data that our merchant needs related to the tickets that you purchased) that you provide by completing forms on Our Services, including if you register as a user of Our Services, subscribe to any service, upload or submit any material, request any information or enter any competition or promotion we may sponsor;
  • in connection with an account sign-in facility, your password and log-in details;
  • your preferences, which helps us provide you with more tailored offers;
  • details of any transactions made by you through Our Services;
  • communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding Our Services or its content;
  • information from surveys that we may, from time to time, run on Our Services for research purposes, if you choose to respond to them;
  • details of your visits to Our Services, the resources you access and any data you download;
  • if you make any purchases, your financial information (like your remaining balance and purchase details);
  • Feedback on and responses to surveys conducted by us relating to Our Services.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

USES MADE OF YOUR INFORMATION

We will use the information you provide to:

  • help us to build a profile of your preferences so we can offer you promotions that you are interested in;
  • to ensure overall smooth operations – your personal data helps us to constantly improve Our Services.
  • customer assistance – in order to streamline your communications with our merchant, we use your personal data, such as your name and telephone number to:
    • Quickly and securely establish your identity and link directly to your order history.
    • Redeeming the ticket you purchase from Our Services.
    • Equip the information of the e-tickets that you purchase from Our Services
    • Facilitate follow-ups via phone. When we believe you may need our assistance i.e. if you want to make a transaction during the final stage of the booking process. We then use your personal data to ask if you need assistance.
    • Get in contact to update you on any exceptional circumstances that are beyond our control by may affect your experience with Our Services.
  • enables us to quickly process your transactions, verify and carry out financial transactions in relation to payments you make through Our Services.
  • safe payments – we don't have access to your full payment details, but we may refer to partial information, such as last couple of digits of your DANA phone number, for authentication and anti-fraud purposes.
  • share with third parties necessary to process your transactions with us.
  • audit the downloading of data from the App;
  • improve the layout and/or content of the pages of Our Services and customize them for users
  • identify visitors to Our Services
  • carry out research on our users' demographics and tracking of sales data
  • marketing purposes – semi-personalized communications including newsletters and promotions of what we've offered on Our Services or surveys.
  • Overall legal compliance – your personal data also plays a key role in helping us identify and prevent fraudulent transactions or other illegal behaviour while visiting and/or using Our Services, communicate security messages to our customers and comply with relevant applicable laws and regulations.

We will only store your personal data temporarily for the purposes listed above, save for situations where laws or regulations dictate otherwise.

INFORMATION SHARING

We may disclose aggregate statistics about visitors to our TIXid application, customers and sales in order to describe Our Services to prospective partners, advertisers, potential merchants and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, merchants, or to our agents or contractors who assist us in providing the services that we offer, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect Our Services or enforce the terms under which you transact with us or enforce the rights, property or personal safety of any person.

EXTERNAL LINKS

Our Services may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

MARKETING TO YOU

We may send you information we think you may find useful or which you have requested from us by push notification and/or (if you provide us with your e-mail address) by e-mail, including information about the latest or upcoming events featured on Our Services, provided you have indicated that you do not object to being contacted for these purposes and we will always give you the option to opt-out of receiving further e-mails or push notifications by following the unsubscribe instructions on any communications sent to you.

You can tell us not to contact you with information regarding the products or services of third parties, or to share your details with third parties by following the unsubscribe instructions on any communications sent to you.

You can also exercise this right at any time by contacting us using the contact details at the end of this privacy policy.

YOUR LOCATION DATA

In order to get the most out of our service and to allow us to provide you with tailored offers, we need to process your approximate location from time to time. You will always be asked to give permission before we can access your location from any mobile devices you may be using. By sharing your location, we can provide you with any interesting activities in your area locations.

You can choose not to allow us to process your approximate location at the time you using or visiting Our Services, or any time after that either by changing the settings on your mobile device or by contacting us using the contact details at the end of this privacy policy. Please note that if you choose not to allow us to process your location data, we will not have enough data in order to provide you with the full benefit of our service (e.g. a list of tailored offers matched to your approximate location).

SECURITY

We are committed to safeguarding your personal data against unauthorised usage, modification, publication or deletion of said data. To achieve a high level of protection, we take a variety of both physical and technical security measures. We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit on Our Services whilst it is in transit over the internet and any such submission is at your own risk.

YOUR RIGHTS

You have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes. If you do not agree with the terms of the Privacy Policy, please do not use Our Services.

CONTACTING US

We control your personal data on our mobile applications and other applications that facilitate Our Services. Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to help@tix.id or write to us to SCTV Tower Lantai 14, Jl. Asia Afrika Lot. 19, Jakarta Pusat.